The questions and doubts of ibericomio customers when buying Iberian ham
How long does it take for my order to arrive?
The order, under normal conditions, arrives in 2-3 days from the time you place the order. On Fridays, NO shipments are made to avoid the parts being in a logistics warehouse for two days. These deadlines on dates of high demand - Christmas and Black Friday - can be extended up to 4-6 days. EYE! we are talking about peninsular SPANISH territory.
Do I need to keep the original packaging and box of my order?
Yes, at least within 15 days of receiving the order. If the product is returned to the factory due to a claim, it must be shipped in its original packaging.
Is the return free?
The return as long as you comply with the rules of use will be free of charge.
Which transport agency does ibericomio work with?
Shipments are made directly from the facilities of each of our producers. Each producer works with their own agency. The most common are GLS, Correos Express, SEUR...
Do you have a physical store?
NO, all our activity is ONLINE. We will be happy to assist you by phone, in our chat, by e-mail or WhatsApp.
How do I track my order?
Your order is shipped directly from the producer's facilities. The steps involved in the order and that we inform you by e-mail are: - Preparation in Progress: The order is on the producer's table. It will select your ham and pack it. - Sent: Your Iberian ham has left the factory. - Tracking number: Shipping company information and tracking number.
Does the carrier call before delivery?
We do not have that guarantee as it depends on each transport company. You will receive the tracking number of your shipment with which you can track it. In the event of any incident in the shipment, our recommendation is that you contact the agency that has made it by e-mail.
Do you ship ham outside of Spain?
YES, Ibericomio serves ham in all countries of the European Union. The shipping cost will depend on the destination country and will appear on the page where you enter the shipping address. When you enter the country, you will see the amount of the shipment. The delivery time for these shipments is usually 6-10 working days.
Do you ship Iberian ham to Ceuta or Melilla?
NO, we're so sorry. The autonomous cities of Ceuta and Melilla are not EU customs territory. A shipment to Ceuta or Melilla involves a series of customs formalities that we cannot carry out in conditions of service and price satisfactory to our customers.
Can we buy your ham from the Canary Islands?
NO, we're so sorry. The Canary Islands are not EU customs territory. A shipment to the islands involves a series of customs formalities that we cannot carry out in conditions of service and price satisfactory to our customers.
Do you send invoices or tickets with the product?
Like all retailers, we issue a purchase receipt that you receive by e-mail when you place your order. The commercial invoice is issued only when the customer expressly requests it. To prepare the invoice, we will need the complete tax data that you can add by opening the tab that appears when entering all your data. If you want the product to go without a ticket because it is for a gift, please indicate it in the comments.
Do you have an APP?
We are working on the development of an APP. If you have suggestions to improve your shopping experience, please share them with us.
Do you have an express transport service?
Orders are served from each producer's facility. Minimum is 48 hours from when the order is placed. We do not have warehouses with the product already packed and ready to ship.
What should I do if the ham is flaw or I don't like it?
In case of an incident, please send us an e-mail to ayuda@ibericomio.es and our customer service colleagues will contact you as soon as possible. IMPORTANT: the ham must always keep its flange intact and its original packaging.
Can I order by phone?
Ideally, you should place your order online, but if you are not quite good at the internet, we will help you by phone.
How will I receive and how long will it take to receive my ham or shoulder?
Your ham or shoulder will arrive by courier. The order, under normal conditions, arrives in 2-3 days from the time you place the order. On Fridays, NO shipments are made to avoid the parts being in a logistics warehouse for two days. These deadlines on dates of high demand - Christmas and Black Friday - can be extended up to 4-6 days. EYE! we are talking about peninsular SPANISH territory.
Can I pay cash on delivery? What are the payment methods?
The payment methods we accept are: Credit/Debit Card, PayPal, BIZUM, Up Gourmet Card and Transfer. Cash on delivery is not available.
Are the payment methods on your website secure?
Our website complies with the international protocol for secure electronic commerce, which requires two-factor authentication in the case of card payments. Therefore, paying by card for an Iberian ham in ibericomio is 100% safe.
Do I have to create a user account to be able to buy?
It is not necessary but we recommend that you create your username in order to have your delivery details already registered and speed up your possible purchases.
How do I use the discount coupon at ibericomio?
Very simply, on the payment page, the option "enter your coupon here" appears at the bottom right. And it will be applied immediately.
Can I change the purchase of a ham once the order has been placed? And cancel it?
Yes, you can modify the purchase of your ham if you do it before 11:00 p.m. on the same day you made the purchase. You can also cancel your order under the same conditions. After this period, if the order has already been shipped, you must return it back to the producer and we will refund the amount paid.
Do the prices of ham or shoulder include shipping costs and corresponding taxes?
Yes, always. All our products include shipping costs and VAT for deliveries in mainland Spain.
I try to pay by card and I can't get it...
You probably don't have payment enabled with the Secure E-Commerce protocol. Contact your card issuer to have it activated.
To which areas and countries do you send Hams?
We deliver to all EU countries.
Can I send my ham as a gift?
Of course. Just let us know in the comments. If you also want to add a note, just leave it in the comments.
How long do I have to make a return?
The maximum return period is 14 calendar days from the date of delivery of the order.
Do you have organic hams?
Yes, we have a selection of organic Iberian hams and organic duroc ham. In our blog you can read about organic Iberian ham. https://www.ibericomo.es/blog
Is it possible to send the sliced ham with its bones and mincemeat?
Yes, all producers have this add-on which is charged separately. The amount will depend on the producer. It is around €50 for ham and €35 for Iberian shoulder. Tell us the producer and we'll send you the link.
Can you buy a ham and have it boned and vacuum-packed? How much does it cost?
Yes, boneless and vacuum-packed ham is made by almost all our producers with an added cost between €15-20. Tell us the producer and we'll send you the link.
What do you recommend me to buy Iberian shoulder or ham?
This is the million-dollar question and there would be no exact answer. Here are some clues; We will talk about the weight of each piece, the yield, price, ease of cutting and juiciness. The Iberian shoulder will always be smaller in size from 4kgs - in the case of the 100% Iberian shoulder it can be below 4kgs - to the large ones that have just over 6kgs. The smallest Iberian ham is 7kgs or a little less in the case of 100% Iberian ham. The yield of an Iberian shoulder is usually 30-35% of its weight. If it's 100% Iberian, it probably has more topping bacon to avoid a very dry piece. The ham reaches up to 50% of its weight in yield when we cut hams of 9.5kgs or more. The price per kg of Iberian ham will always be higher than the price/kg of the shoulder. As for the cut, the bones and arrangement of the shoulder make it more complicated, although once you get the hang of it it is not that difficult. The palette is juicier for connoisseurs, but it's a matter of taste.
