Marzipan Eel from Toledo - São Tomé

Return Policy

Ibericomio's more than 50 associated producers are committed to serving our customers.

Sometimes things can go wrong. Iberian ham or shoulder are not like screws; they are not all identical.

If there is a quality issue upon receiving your product, a human error in shipping, or any other circumstance you consider grounds for a return, please contact us immediately via email at [email protected]

Stating in the subject line: ✅ Order reference.

Additionally, you must provide: ✅ Reasons for the incident.

Finally, it always helps to attach: ✅ Photo of the consumed product.

Following this, the producer will evaluate the incident to collect the piece and perform the relevant analyses. Depending on the outcome:

1️⃣ If the product DOES NOT meet the producer's standard, the piece will be replaced at no cost or a full refund will be issued.

2️⃣ If the product DOES meet the producer's standard, the amount paid will be refunded, minus the collection transport costs.

⚠️ IMPORTANT ⚠️: Our terms of use require that:

• ✅ Consumption must be less than 20% of the total weight of the purchased piece.
• ✅ The tamper-proof seal of the Iberian standard must be in perfect condition.
• ✅ You have a maximum of 14 calendar days from the receipt of the product.