10F 202 Cool Things

Return Policy

Ibericomio's more than 50 associated producers are committed to serving our customers.

Sometimes things can go wrong. Iberian ham or shoulder are not like screws; they are not all identical.

If there is a quality issue upon receiving your product, a human error in shipping, or any other circumstance you consider grounds for a return, please contact us immediately via email at [email protected]

Stating in the subject line: ✅ Order reference.

Additionally, you must provide: ✅ Reasons for the incident.

Finally, it always helps to attach: ✅ Photo of the consumed product.

Following this, the producer will evaluate the incident to collect the piece and perform the relevant analyses. Depending on the outcome:

1️⃣ If the product DOES NOT meet the producer's standard, the piece will be replaced at no cost or a full refund will be issued.

2️⃣ If the product DOES meet the producer's standard, the amount paid will be refunded, minus the collection transport costs.

⚠️ IMPORTANT ⚠️: Our terms of use require that:

• ✅ Consumption must be less than 20% of the total weight of the purchased piece.
• ✅ The tamper-proof seal of the Iberian standard must be in perfect condition.
• ✅ You have a maximum of 14 calendar days from the receipt of the product.